Dispatch and delivery service

We aim to dispatch order the same day. This applies to any orders placed before 11am Mon-Friday. Orders placed after 11am will be dispatched the next working day. This excludes public holidays. We use DPD next day delivery as standard. Please note that delays can occur and this can be out of our control.

We will update you on your order

After you order, there is no need to contact us. We will keep you updated on your order each step of the way. Please only contact us if you do not hear from us at all within a reasonable amount of time.

Refunds and Returns

At Elita Labs, we are committed to providing high-quality products and exceptional service. If you are not completely satisfied with your purchase, our returns process is designed to be straightforward and customer-friendly.

You have the right to cancel your order within 14 days of receiving your goods. During this time, you can return the item for any reason, no explanation needed. You have up to 30 days from the date of receiving your product to return it for a full refund if it is faulty. This includes items that are of unsatisfactory quality, unfit for purpose, or not as described.

Return Process

To return an item, please follow these steps:

  1. Contact Us: Email our customer service team at info@elitaltd.co.uk to inform us of your return.
  2. Prepare Your Package: Pack the item securely in its original packaging, including all accessories and documentation.
  3. Return Shipping: Ship the package to the address below. You are responsible for the cost of return shipping unless the item is faulty or incorrect.

Please send any returns to:
Elita labs ltd.
Unit 13a Church lane estate,
Church lane
Plummers plain
Horsham
West Sussex
RH13 6LU

Important: We reserve the right to refuse a refund if returned items are not in their original condition, including packaging, tags, and any accessories. For returns due to change of mind, items must be returned in their original condition and packaging, with all tags still attached.

Refund Timeline

Once we receive your returned item, we will inspect it and notify you of the refund status. If approved, your refund will be processed within 14 days using your original payment method. While you are responsible for return shipping costs, we will refund the initial shipping cost incurred at the time of purchase unless otherwise stated.

Exclusions

Certain items cannot be returned, including:

  • Personalized or custom-made items.

Customer Support

If you have any questions or need assistance with your return, please contact us at:

Elita Club Membership Refund Policy

At Elita Club, we want you to be completely satisfied with your membership. We offer a 14-day cooling-off period to ensure you have ample time to consider your decision.

14-Day Cooling-Off Period
  • You have 14 days from the date of your membership purchase to cancel for a full refund.
  • This period allows you to review the benefits and decide if the membership meets your needs.
  • After the 14 days cooling off period we reserve the right to refuse refunds.
  • If your items received are faulty or damaged please refer to our standard returns policy for requirements.
Conditions for Full Refund

To be eligible for a full refund within the 14-day period:

  1. Return of Initial Package:
    • You must return your initial package in compliance with our returns policy.
    • The package should be unopened and in its original condition.
  2. Non-Use of Benefits:
    • You must not have used your discount code for any purchases.
    • Other membership benefits should remain unused.
Important Notes
  • If you’ve used any membership benefits during or after the 14-day period, we reserve the right to refuse a refund.
  • Benefits include, but are not limited to, discount codes, exclusive access to products or events, and any complimentary services.
Refund Process

To request a refund within the cooling-off period:

  1. Contact our customer service team before the 14-day period expires.
  2. Arrange the return of your initial package as per our returns policy.
  3. Our team will verify your eligibility and process the refund upon receipt of the returned package.

We strive to make this process as smooth as possible. If you have any questions about our refund policy, please don’t hesitate to contact our customer support team.