We aim to dispatch orders the next day

We do our best to dispatch orders the next working day (excluding bespoke orders and tile specific base colours). Orders placed late on a Friday, bank holiday or the weekend, will be dispatched the next working day. We’re currently using DPD next day delivery, however depending on the timing of the order this can take a couple of days to arrive. DPD offers its own tracking service and provided a correct email/phone number is supplied during check out, you will receive the tracking information from DPD. Please note there are factors beyond our control that may cause delays to your delivery, so please allow reasonable time to receive your package.

We will update you on your order

After you order, there is no need to contact us. We will keep you updated on your order each step of the way. Please only contact us if you do not hear from us at all within a reasonable amount of time.

Refunds and Returns

Unless faulty, we do not offer refunds or returns. If you have an issue with any item, please use the contact form or email us. info@elitaltd.co.uk